Shipping policy
Flash Glass uses FedEx for our shipping needs. This allows you to choose a shipping option that best fits your needs.
- Orders take 10 business days to process. After that, your order ships using the shipping method you select at checkout.
- All Regular Non-oversized orders are shipped via FedEx.
- Delivery times provided are estimates and are not guaranteed. Unforeseen circumstances, including but not limited to weather conditions, logistical issues, or delays from third-party carriers, may impact the actual delivery date. We appreciate your understanding and patience.
- Shipping is within the United States only (special rates apply to Alaska, Hawaii, and Puerto Rico)
- All glass is packaged with poly-e foam and placed securely inside a double-wall box.
- The buyer is responsible for the disposal of broken items. Flash Glass will not pick up broken merchandise, and will not reimburse disposal fees.
- Flash Glass reserves the right to cancel your order if the delivery location is not accessible with FedEx or common carriers.
- Damaged glass: Please inspect your order when it arrives. If it arrives damaged, you must contact us within 48 hours of receiving it to discuss a replacement. Use our damaged glass claim form, and be prepared to provide photos of the damaged glass and the damaged shipping container.
- Cut incorrectly: If your glass is cut incorrectly, more than 1/8 inch different from the size you ordered, contact us and we will replace it.