Privacy Policy

Last updated: [INSERT DATE]

This Privacy Policy explains how Flash Glass LLC ("Flash Glass," "we," "us," or "our") collects, uses, shares, and protects information about you when you visit flashglass.com (the "Site"), place an order, or otherwise interact with us.

By using the Site, you agree to the collection and use of information as described here. If you do not agree, please do not use the Site.

1. Information We Collect

We collect information in three ways: information you give us, information we collect automatically, and information we receive from third parties.

Information you provide directly

When you place an order, create an account, request a quote, contact support, or sign up for emails, we may collect:

Identity and contact details — your name, billing address, shipping address, email address, and phone number.
Order details — the glass type, dimensions, thickness, edge finish, corner treatment, holes or cutouts, quantities, and any custom specifications you submit.
Account credentials — if you create an account, your username and password (passwords are stored in hashed form).
Payment information — your card or payment details are entered through our third-party payment processor, [PAYMENT PROCESSOR NAME, e.g. Stripe / Shopify Payments / PayPal]. We do not store full card numbers on our own systems. The processor handles that data under its own privacy terms.
Communications — the content of emails, chat messages, phone notes, reviews, and photos you send us (for example, a photo of a damaged delivery filed with a breakage claim).
Business account details (trade customers) — company name, tax or resale certificate information, and account contact details where applicable.

Information we collect automatically

When you visit the Site, we and our service providers automatically collect:

Device and connection data — IP address, browser type, operating system, device identifiers, and screen settings.
Usage data — pages viewed, products configured, items added to cart, time on page, referring URLs, and click activity.
Cookies and similar technologies — see our Cookie Policy below for the full list and how to manage them.

Information from third parties

We may receive information from:

Payment and fraud-prevention providers confirming a transaction or flagging risk.
Shipping and freight carriers providing delivery status and tracking.
Advertising and analytics partners (such as Google and Meta) about how you found us and how their ads performed.

2. How We Use Your Information

We use the information above to:

Process, fabricate, ship, and track your custom glass orders.
Take payment and prevent fraudulent transactions.
Provide customer support, answer questions about specs, and handle breakage or defect claims.
Send order confirmations, shipping notifications, and account messages.
Send marketing emails about products and offers, where you have not opted out.
Operate, maintain, and improve the Site and the ordering experience.
Measure traffic and how our marketing performs (analytics).
Show you relevant ads on other platforms and measure their effectiveness (advertising — see Section 5).
Comply with legal obligations, enforce our terms, and protect our rights and the rights of our customers.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to run the Site, remember your cart and preferences, measure traffic, and support advertising. For a full description of the cookies we use and how to control them, see the Cookie Policy at the end of this document.

4. How We Share Your Information

We do not sell your personal information for money. We do share it in the following situations:

Service providers who work on our behalf — payment processors, fabrication and warehouse partners, shipping and freight carriers, email platforms, hosting providers, and customer-support tools. They may only use the information to perform services for us.
Advertising and analytics partners — including Google and Meta — which may receive data through cookies and tracking tags. Under some state laws, this counts as "sharing" or "selling" of personal information for advertising purposes. See Sections 5 and 7 for how to opt out.
Legal and safety reasons — to comply with law, respond to lawful requests and legal process, enforce our agreements, or protect the rights, property, and safety of our company, customers, and others.
Business transfers — in connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.

5. Advertising and Analytics

Google Analytics

We use Google Analytics (GA4) to understand how visitors use the Site. Google Analytics collects information such as pages visited, time on site, and approximate location derived from IP address. You can opt out of Google Analytics across all sites using Google's browser add-on at https://tools.google.com/dlpage/gaoptout.

Google Ads

We may use Google Ads and related Google advertising products to show ads on Google and partner sites and to measure ad performance, including remarketing to people who have visited the Site. You can control Google's ad personalization at https://myadcenter.google.com.

Meta (Facebook and Instagram)

We may use the Meta Pixel and related Meta advertising tools to show ads on Facebook and Instagram and to measure their performance, including remarketing. You can adjust your Meta ad preferences in your Facebook or Instagram account settings.

Your ad choices

You can opt out of interest-based advertising from many companies through the following industry tools:

Digital Advertising Alliance: https://optout.aboutads.info
Network Advertising Initiative: https://optout.networkadvertising.org

Opting out stops personalized ads; it does not stop all ads.

6. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights regarding your personal information:

Know / access — request the categories and specific pieces of personal information we hold about you.
Delete — request deletion of your personal information, subject to legal exceptions (for example, we may keep records needed to complete an order or meet tax obligations).
Correct — request correction of inaccurate personal information.
Portability — request a copy of your information in a portable format.
Opt out of sale or sharing — opt out of the sale or sharing of your personal information for targeted (cross-context behavioral) advertising. See Section 7.
Non-discrimination — we will not deny you service, charge a different price, or provide a different level of service because you exercised a privacy right.

California residents

If you are a California resident, the California Consumer Privacy Act (as amended by the CPRA) gives you the rights listed above. The categories of personal information we collect are described in Section 1, and the purposes for using them are in Section 2. In the past twelve months, we may have "shared" identifiers and internet activity information with advertising partners for cross-context behavioral advertising as described in Section 5. You may exercise your right to opt out as described in Section 7. You may also designate an authorized agent to make a request on your behalf.

Other US state residents

Residents of other states with comprehensive privacy laws (including, depending on the law in effect, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and a growing number of others) have similar rights to access, delete, correct, and opt out of targeted advertising and the sale of personal information. The specific rights and how they apply depend on your state of residence.

How to exercise your rights

To make a request, contact us at [PRIVACY EMAIL] or [MAILING ADDRESS]. We will verify your identity before responding, and we will respond within the timeframe required by your state's law. You will not be charged a fee for a reasonable request.

7. Do Not Sell or Share My Personal Information / Opt-Out Signals

You can opt out of the sharing of your personal information for cross-context behavioral advertising by:

Using the "Do Not Sell or Share My Personal Information" link on our Site [INSERT LINK / DESCRIBE COOKIE-PREFERENCE CONTROL]; and
Setting your cookie preferences using the cookie banner or preference center [DESCRIBE].

We also honor the Global Privacy Control (GPC) signal. If your browser or extension sends a GPC signal, we will treat it as a request to opt out of sharing for the browser and device on which it is enabled.

8. Data Retention

We keep personal information only as long as needed for the purposes described in this policy:

Order and transaction records — kept for the period required by tax, accounting, and warranty or claims obligations.
Account information — kept while your account is active and for a reasonable period afterward.
Marketing data — kept until you unsubscribe or ask us to delete it.
Analytics and advertising data — kept according to the retention settings of the relevant platform (for example, Google Analytics data retention controls).

When information is no longer needed, we delete or de-identify it.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your information, including encryption in transit (HTTPS) and use of a PCI-compliant payment processor for card data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you have reason to believe your interaction with us is no longer secure, contact us immediately at [PRIVACY EMAIL].

10. Children's Privacy

The Site is intended for adults and is not directed at children. We do not knowingly collect personal information from children under 13 (or under 16 where a higher age applies under state law). If you believe a child has provided us with personal information, contact us at [PRIVACY EMAIL] and we will delete it.

11. Third-Party Links

The Site may link to third-party websites and services we do not control, including payment processors, carriers, and social platforms. This policy does not apply to those sites. Review their privacy policies before providing them with information.

12. Users Outside the United States

Flash Glass operates in and ships within the United States. If you access the Site from outside the United States, your information will be transferred to and processed in the United States, where data-protection laws may differ from those in your location. By using the Site, you consent to that transfer and processing.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where required, provide additional notice. Your continued use of the Site after a change takes effect means you accept the updated policy.

14. Contact Us

Questions, requests, or complaints about this policy or your information:

[LEGAL COMPANY NAME] [MAILING ADDRESS] Email: [PRIVACY EMAIL] Phone: [PHONE NUMBER]

Cookie Policy

Last updated: [INSERT DATE]

This Cookie Policy explains how [LEGAL COMPANY NAME] uses cookies and similar technologies on [WEBSITE URL]. It should be read together with our Privacy Policy above.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They let the site remember your actions and preferences (such as the items in your cart) and help us understand how the site is used. "Similar technologies" include pixels, tags, and local storage that work in comparable ways. We use both session cookies (deleted when you close your browser) and persistent cookies (which remain until they expire or you delete them), as well as first-party cookies (set by us) and third-party cookies (set by our partners).

Categories of cookies we use

Category	What it does	Can you turn it off?
Strictly necessary	Runs core features — keeping you logged in, remembering your cart, processing checkout, and basic security. The Site does not work properly without these.	No — these are required for the Site to function.
Performance / analytics	Measures how visitors use the Site so we can improve it (for example, which pages and product configurations are used most).	Yes
Functional	Remembers choices you make, such as preferences and saved details, to give you a smoother experience.	Yes
Advertising / targeting	Used by us and advertising partners to show you relevant ads on other platforms and to measure ad performance, including remarketing.	Yes

Specific third-party cookies and tools

Provider	Purpose	Category	More information / opt-out
Google Analytics (GA4)	Site usage measurement and reporting	Performance / analytics	https://tools.google.com/dlpage/gaoptout
Google Ads	Ad delivery, remarketing, and conversion measurement	Advertising / targeting	https://myadcenter.google.com
Meta Pixel	Ad delivery and measurement on Facebook and Instagram, including remarketing	Advertising / targeting	Facebook / Instagram ad settings

Note: include advertising tools above only once they are actually installed on the Site, and keep this table updated as you add or remove services.

How to manage cookies

You have several ways to control cookies:

Our cookie preference center — use the cookie banner or "Cookie Settings" link on the Site [INSERT LINK / DESCRIBE] to accept or reject non-essential cookies. We do not set analytics or advertising cookies until you consent where consent is required.
Your browser — most browsers let you block or delete cookies through their settings. Blocking strictly necessary cookies may stop parts of the Site from working.
Global Privacy Control (GPC) — we honor the GPC browser signal as an opt-out of sharing for advertising.
Industry opt-out tools — see the advertising opt-out links in Section 5 of the Privacy Policy.

Changes to this Cookie Policy

We may update this Cookie Policy as our use of cookies changes. The "Last updated" date shows the most recent version.

Contact

Questions about cookies: [PRIVACY EMAIL].