Refund policy

Returns
Because each glass piece is custom cut, we do not accept returns for undamaged glass.

You can always contact us for any refund questions at info@flashglassusa.com.

Damages and issues
Please inspect your custom glass piece(s) upon receipt and contact us within 48 hours if there is any damage (cracks, chips, or full breaks). Be prepared to provide photos of the broken/damaged glass and damaged shipping products. Use the damaged glass claims form on the contact page to make your claim. We will review your claim as quickly as possible, and let you know if we will be issuing a refund. Do not return the damaged glass. 

Please note that damage must be caused by shipping. We do not cover damage from accidental drops or other mishandling of the glass after it arrives at your doorstep.

Refunds
If you have submitted a glass damage claim and it has been approved, we will issue a refund within 7 days, and we will notify you that we have processed your refund. Please note that it can take up to 48 hours for your financial institution to process and accept the refund. 
If more than 15 business days have passed since we’ve approved your refund, please contact us at info@flashglassusa.com.