How We Ship Your Glass

Our Shipping Process

We use recyclable materials whenever possible, but our priority is getting your glass to you safely. To that end, we use crate packaging with corner padding and copious amounts of foam padding around the rest of the glass piece. Each package crate is cut to fit your piece exactly, so that it doesn't move around inside the package, which helps prevent damage. We go to great lengths to protect your glass from impacts and vibration, including adding a "Fragile" marking to the crate, as well as insuring the package and tracking it. We constantly upgrade, ensuring that your glass arrives completely intact, with not even a scratch on it.

When you receive your package, inspect it before you sign for it. Note any damage to the shipping container, and open it carefully. If there is damage to your glass product, report it to us within 48 hours of receiving it using our broken glass claims form. Be prepared to provide photos of the damaged glass and the damaged shipping materials. Once we successfully process your claim, we will send a replacement piece within 5 business days

Shipping Policy

Flash Glass may use UPS or FedEx for our shipping needs. This allows you to choose a shipping option that best fits your needs.

All Regular Non-oversized orders are shipped via UPS.
Delivery times provided are estimates and are not guaranteed. Unforeseen circumstances, including but not limited to weather conditions, logistical issues, or delays from third-party carriers, may impact the actual delivery date. We appreciate your understanding and patience.
Shipping is within the Continental US only ( Special rates apply to states like Hawaii, Puerto Rico)
All glass is packaged with poly-e foam and placed securely inside a double-wall box.
The buyer is responsible for the disposal of broken items. Flash Glass will not pick up broken merchandise, and will not reimburse disposal fees.
Flash Glass reserves the right to cancel your order if the delivery location is not accessible with UPS or common carriers.
If a product arrives damaged, please contact Flash Glass for a full refund or replacement.
If a product arrives damaged, You Are NOT Responsible.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
We have a 48-hour breakage report window. If your glass arrives broken, you have 48 hours to contact us through our damaged glass claim form. Be prepared to provide photos of the broken glass and damaged shipping container.